Information is power

Good documentation makes you resilient, independent, and flexible. Bad documentation is like a crumbling foundation that:

• Multiplies the impact of adverse events
• Reduces your company’s value
• Reduces your autonomy

Have you verified the quality of your documentation?

You should own your information. MSPs typically upload your credentials and docs to cloud platforms. While the platforms themselves are generally secure, they offer a large surface area for compromise and, from your perspective, are a “known unknown”, or a “black box”. Remember - MSPs frequently outsource support to people they don’t personally know or trust. They sometimes conceal this fact from customers.

What makes Next Hop different?

Next Hop provides clear documentation:

• Written in conversatinal or standardized technical English
• In Markdown, so it’s portable and interoperable
• Local-first with regular encrypted and off-site backups

We deploy a dedicated physical system to host your documentation as part of onboarding. Storage is encrypted at rest and in transit. Depending on your use case and security posture, docs can be published on an intranet site, or published on the Web.

Legacy systems

We provide retroactive analysis and documentation services for legacy systems.

Management & support services

• Feasibility, scoping, phasing
• Project takeover and remediation
• Validation & documentation
• Supervision and oversight
• Add/change management
• Relationship management
• Follow-on support
• Short-contract staffing

We build and optimize processes and procedures, complete with excellent documentation. Asset lifecycle management, maintenance programs, CRM pipelines, phone trees and more. It’s not just what you do - it’s how you do it. Build an IT team for yourself of for a customer. Orchestrate the flow of information between discrete systems.

• Repeatable, predictable results
• Accountability
• Confidence

Take the following scenarios:

• You experienced an adverse event and need to determine the manner in which a system was compromised
• You are complying with a directive to preserve or procure information
• You want to make sure conditional access policies are correctly implemented

Next Hop can provide these services directly, or supplement your team with additional resources.